FAQ
Legal & Privacy:
- What is the privacy and cookies policy?
- What are the terms and conditions policy?
- What is the return and refund policy?
- Do I have to register?
- Saving your data for a faster checkout process.
- Checking your order history and tracking live ones.
- Checking your Wishlist and offers.
- Is my personal information secure? - All your collected data are highly confidential and monitored by our servers. However, all the payments are secured by our third party “PayBy”, which is PCI DSS certified. You may check the privacy policy for further details about your personal data.
- How do I reset my password? - You can reset your password anytime through log-in channel. If you need further assistance, you can communicate with us via our toll-free number 800500800.
- Is there a minimum order charge? - There is no minimum order required for shopping via alainpharmacy.ae
- Is there a Delivery charge? - Free shipping applies for orders above 49 AED. There is a charge of AED 10 for total order value below 49 AED. These amounts are subject to change from time to time, please refer to the charges on the checkout page as well.
- What’s the estimated time for delivery “receiving my order”? - In Al Ain City, within 60 minutes. In other Emirates qualify for free next day delivery if you order online before 6pm , and 1-2 days delivery for remote areas.
- How can I modify or cancel any order? - You can either modify or cancel your order at any time if it hasn’t shipped yet. If it has been shipped and the tracking link was sent to you, you can contact our team via our toll-free number, 800500800 and they will do the necessary.
- Are my orders saved for re-order purposes? - Yes, you will find it in your profile order history, so you can re-order anytime.
- How can I return an item?
- How can I contact a pharmacist? - All the orders placed through the platform are revised and prepared by licensed pharmacists. You may contact any pharmacist anytime by calling our toll-free number, 800500800 (24/7).
- Is your support available 24/7? - Yes, we are available 24 hours a day, 7 days a week. You can communicate with us through our toll-free number, 800500800, or click the WhatsApp button, or send us an E-mail at care@alain-pharmacy.com at your convenience.
- How can I give feedback?
- Toll-free number: 800500800
- E-mail us at: care@alain-pharmacy.com
- Visit the nearest branch to you at our store locator
- What payment options do you offer? - We have multiple options other than cash on delivery, like: VISA, MASTERCARD, GOOGLE PAY, APPLE PAY, PAYBY online link.
- Is VAT (value-added tax) included in the price? - Yes, As of January 1, 2018, the general UAE VAT rate of 5% applies to most goods and services, with some goods and services subject to a 0% rate or an exemption from VAT.
- How can I use discounts on the website? - Once applied, you will be immediately notified of our discounts or vouchers.
- Do you keep my payment info? - Only the last 4 digits of your card will be shown on your account.
- Can I re-schedule delivery time? - You can reschedule your delivery any time before checkout by contacting us at 800500800. Our team will arrange it for you.
- How can I track my order? - Once your order is dispatched, you will receive an SMS with a tracking link indicating the estimated time of delivery (ETA). Also, you can contact the driver for any further instructions.
- Can I add multiple locations? - You can add multiple locations, like Home, Office, ... etc. Later you may choose which location to be delivered to on the “Checkout” page.
- Can I contact the driver? - Once your order is dispatched from the warehouse, you will receive an SMS with a tracking link that will enable you to chat with or call the driver at any time.
- Which store will deliver my order? - Your order will be dispatched from the nearest hub to your location, which guarantees faster and more efficient delivery.
- How can I know the nearest store to my location? - You can find our store locations and branches' working hours at our store locator
Ordering:
- You have to create an account to gain full access to features, such as:
- While we try to ensure that we deliver within the promised time, The estimated delivery time is provided for informational purposes & may be influenced by peak seasons, holidays, adverse weather, and other uncontrollable situations. In such as case, you will receive a call from our agent to inform you about the same.
Support 24/7:
- You can contact us through:
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