Privacy Policy

Introduction

Thank you for choosing to be part of our community at Al Ain Pharmacy . We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at dataprotection@zas-uae.com.

When you visit our website "(alain-pharmacy.com)" and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and our services.

This privacy policy applies to all information collected through our websites (www.alain-pharmacy.com), our mobile application, and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services").

Cookies and Other Tracking Technologies

Al Ain Pharmacy uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies enhance the performance and functionality of our website but are non-essential to their use.

However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies.

However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

What Personal Data We collect from you

The personal data we collect includes your name, your address, your email address, your IP address and other limited information from your social media profile if you signed into our website using social media details. If you make a payment, your card information will be collected by our third-party processor specialized in secure online processing of financial transactions.

(EID) and additional medical information will be collected When you choose to upload a prescription , to enhance our services. This data is treated with strict confidentiality, used solely for authentication and service improvement purposes. By uploading a prescription, you consent to the collection and use of EID and medical information as outlined in this section.

Security of your Personal Data

We have implemented appropriate controls to protect your personal data against unauthorized access or accidental n loss. You are required to set up a password in order to have access on some parts of our website. You must keep this password confidential.

How long we keep your personal data/Our Retention/Storage of Your Personal Data

Our data retention periods are based on business needs and legal requirements. We store the information we collect about you for as long as is necessary for the purposes for which we originally collected it, or as needed to provide the products or services to you unless a longer retention period is required or permitted by applicable law.

You may request that we delete your information but note that we may retain certain information as reasonably needed to comply with the law, meet regulatory requirements, or for legitimate purposes. We may also retain cached or archived copies of information about you for a certain period.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

Social Media platforms

Communication, engagement and actions taken through external social media platforms that this website participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to be aware all the time from any shortened links or external social media links, as they may track and save your request to share a web page respectively through your social media platform account.

Kids' Privacy [Children under 18].

We collect information from kids under the age of 18 just to better our services. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data without your permission, please contact Us. If We become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from Our servers.

Changes to Our Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make changes to this privacy policy, we will notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

Don't hesitate to contact us if you have any questions.

• Via Email: care@alain-pharmacy.com
• Via Phone Number: 800500800
• Via this Link: https://alain-pharmacy.com/contact/
• Via this Address: Al Ain Pharmacy Head Office - Khalifa Bin Zayed Street - Al Ain - Abu Dhabi