Privacy Policy

Introduction

Thank you for choosing to be part of our community at Al Ain Pharmacy. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact the data protection department via: dataprotection@zas-uae.com.

When you visit our website “(alain-pharmacy.com)” and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our site and our services. This privacy policy applies to all information collected through our websites (www.alain- pharmacy.com), our mobile application, and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services”).

Collection of Information

We collect the information you provide directly to us. For example, we collect information when you sign up to receive information about our products or services, create an account or profile, use interactive features of our products or services, participate in our surveys, communicate with us via third-party social media sites.

We use your information to communicate with you, to update you on services and benefits, to be able to improve the site and to help us understand your needs & interests and provide you with better services as well as for the purpose of fulfilling your requests to us.

What Personal Data We collect from you

The personal data we collect includes your name, your address, your email address, your IP address and other limited information. If you make a payment, your card information will be collected by our third-party processor specialized in secure online processing of financial transactions (EID) and additional medical information will be collected When you choose to upload a prescription , to enhance our services. This data is treated with strict confidentiality, used solely for authentication and service improvement purposes. By uploading a prescription, you consent to the collection and use of EID and medical information as outlined in this section.

Our Use of Your Personal Data

We use personal information collected for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each the purpose listed below.

We use the information we collect or receive:

• To send you marketing and promotional communications [for Business Purposes and/or with your Consent]. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see “Your Privacy Rights” below)
• To send administrative information to you [for Business Purposes, Legal Reasons and/or possibly Contractual]. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies
• Fulfil and manage your onboarding/engagement [for Contractual reasons]. We may use your information in order for us to provide you with a service
• To respond to legal requests and prevent harm [for Legal Reasons]. If we receive a subpoena or other legal requests, we may need to inspect the data we hold to determine how to respond.
• For other Business Purposes. We may use your information for other Business Purposes with your consent, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.
• For internal statistical purposes.
• For Security and fraud prevention.
• To provide the services such as subscriptions or newsletters.

Who We Share Your Personal Data With

We only share and disclose your information in the following situations:

• Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
• Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy policy. Affiliates include any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
• With your Consent. We may disclose your personal information for any other purpose with your consent.

Cookies and Other Tracking Technologies

Al Ain Pharmacy uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Security of your Personal Data

We have implemented appropriate controls to protect your personal data against unauthorized access or accidental n loss. You are required to set up a password in order to have access on some parts of our website. You must keep this password confidential.

How long do we keep your personal data/Our Retention/Storage of Your Personal Data

Our data retention periods are based on business needs and legal requirements. We store the information we collect about you for as long as is necessary for the purposes for which

we originally collected it, or as needed to provide the products or services to you unless a longer the retention period is required or permitted by applicable law. You may request that we delete your information but note that we may retain certain information as reasonably needed to comply with the law, meet regulatory requirements, or for legitimate purposes. We may also retain cached or archived copies of information about you for a certain period. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the swiss-US framework.

The laws of the United Arab Emirates, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.

Your Rights Related to the Personal Data we Collect

You have the right to:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organization.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

Payment Details

With respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.

Return & Refund Policy

As per the U.A.E Federal Law No. 24 of 2006 Concerning Consumer Protection. We can`t accept return or refund on the following:

• The product is free from any defects that might harm the consumer’s health and safety.
• The consumer decides that he/she does not want the goods anymore.
• Bought the product for someone else that they do not like or already have.

All types of medicines, according to the Department of Health Authority Circular No. (2) Published in 2005, which states that: medicines dispensed to the public should not be returned/ refunded for any reason.

• Vitamins, supplements, and healthy foods.
• Milk, baby food and baby care supplies.
• Personal care items, and all products that might contact the skin or body fluids.
• Medical equipment and diagnostic/measurement equipment intended for personal use that might contact with skin or body fluids (such as nebulizers, breast pumps and Thermometer devices, etc.)
• Clothes, body support and medical instruments/supplies (such as back or abdomen belt, body shapers and medical plasters, etc.)
• Medical and Cosmetics preparations and products that are sensitive to specific storage conditions (heat, light, etc.)
• Medicines or products dispensed by health insurance services cannot be returned or refunded after dispensing.

We can return or refund products, the following conditions should be observed:

• The ability to return or refund within 7 days only from the date of purchasing the product on the purchase invoice; if the product is defective or does not conform to the specifications or the purpose that was agreed upon.
• Original proof of purchase or receipt needs to be presented.
• The item must be in its original condition/packaging – not used, not tampered& kept within optimal storage conditions.
• Items on offer must be returned in the full set – not used and no signs of tampering.
• If a refund is approved, it will be refunded with the same mode of payment as at the time of purchase.
• Any voucher is non-refundable and cannot be exchanged for cash in part or full, and is valid for a single transaction only.
• Replacement service is not accepted if another product has already been replaced the product.
• The return or refund applies only to the same branch issuing the receipt.

However, in case a product has arrived damaged, defective or incorrect, please contact us immediately through our toll-free number (800 500 800). Defective Products may also benefit from a manufacturer’s defects warranty.

Kids’ Privacy

We collect information from kids under the age of 18 just to better our services. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data without your permission, please contact Us. If We become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from Our servers.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third-Party Services”).

You acknowledge and agree that Al Ain Pharmacy shall not be responsible for any Third- Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Al AinPharmacy does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Changes to Our Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make changes to this privacy policy, we will notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

• Via Email: care@alain-pharmacy.com
• Via Phone Number: 800500800
• Via this Link: https://alain-pharmacy.com/contact/
• Via this Address: Al Ain Pharmacy Head Office – Khalifa Bin Zayed Street – Al Ain – Abu Dhabi