Alain Pharmacy Refund Policy

At Alain Pharmacy, we strive to provide you with the best possible products and service. However, we understand that sometimes returns and refunds are necessary. This policy outlines our guidelines for returns and refunds. Please read it carefully.

1. Time Limit for Refunds

Refund requests must be initiated within 48 hours of the original purchase date (as shown on your purchase invoice).


2. Conditions for Refunds

We offer refunds under the following conditions:

  • Original Packaging: The item must be in its original packaging, unused, unopened, untampered, and stored under optimal conditions.
  • Defective Product: The product is defective or damaged upon receipt.
  • Incorrect Product: You received a product that differs from the one you originally ordered.
  • Product Description Mismatch: The product is not as described or does not meet the agreed-upon specifications.
  • Proof of Purchase: You must provide the original proof of purchase or receipt.
  • Items on Offer: Items purchased as part of a promotion or offer must be returned as a full set, unused, with no signs of tampering.

3. Items Not Eligible for Refunds

For health and safety reasons, we cannot offer refunds on the following items:

  • Vitamins, Supplements, and Health Foods
  • Milk, Baby Food, and Baby Care Supplies
  • Personal Care Items: (products that come into direct contact with skin, body fluids, or are intended for internal use)
  • Medical Equipment and Diagnostic/Measurement Devices: (e.g., nebulizers, breast pumps, thermometers, etc.)
  • Clothing, Body Support, and Medical Instruments/Supplies: (e.g., back belts, body shapers, medical plasters)
  • Medical and Cosmetic Preparations: (products that are sensitive to specific storage conditions)
  • Medicines or Products Dispensed via Health Insurance: Cannot be returned or refunded once dispensed.

4. Who Pays for Return Shipping?

The responsibility for return shipping fees depends on the reason for the refund. For clarification on your specific case, please contact our customer service team at 800-500-800.


5. Proof Required for a Refund

You must provide the following for a refund:

  • Original Proof of Purchase: The receipt or order confirmation.
  • Order Number: The order number provided during the transaction.

6. How Refunds Are Processed

If your refund is approved, please follow these steps:

Pickup Process: Once the refund is approved, our logistics team will arrange a pickup of the product(s).

Refund Process:

  • Credit/Debit Card Payments: Refunds for orders paid by credit/debit card will be credited back to the original card within 15 working days. Please note that processing times may vary depending on your bank, and Alain Pharmacy is not responsible for delays caused by banking processes.
  • Cash Payments: Refunds for orders paid in cash will be issued as a voucher within 48 hours. The voucher will be valid only for the account that placed the original order and is equal to the refund amount. The voucher can be utilized to repurchase items on https://alainpharmacy.ae/ or the Al Ain Pharmacy App.

7. Original Packaging Requirement

Yes, items must be returned in their original packaging, unused, unopened, untampered, and stored under optimal conditions to be eligible for a refund.


8. Consequences of Missing Original Packaging

If items are not returned in their original packaging and condition, they will not be eligible for a refund.


9. Refund Processing Times

  • Credit/Debit Card Payments: Refunds are processed within 15 working days, subject to bank processing times.
  • Cash Payments: Refunds are issued as a voucher within 48 hours.

10. Partial Refunds

Partial refunds are offered depending on the circumstances. Our customer service team will assess individual cases and provide the appropriate amount.


11. Vouchers

Any voucher issued is non-refundable, cannot be exchanged for cash, and is valid for a single transaction only.


12. Need Help?

If you have any questions or need assistance with a refund, please contact our customer service team at 800-500-800.